Privacy Policy

11 January 2019

This Privacy Policy applies to, which is owned and operated by Market America, Inc. (“Market America”) and is accessible at and directly associated domains (the “Site”).

We appreciate the trust you place in Market America and Market United Kingdom, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

We work closely with Shop MA, Inc., Marketplace, Inc., Lumière de Vie, LLC, Conquer Entertainment, Inc., UnFranchise Business Services, LLC, Live Enterprise, LLC, ma cares, nutraMetrix Educational Institute, Market America Worldwide, Inc. and each of their various subsidiaries and affiliated companies (collectively the “Affiliates”), and your personal, technical and discretionary information may be shared with each of these Affiliates, in the discretion of Market America, Inc. For this reason, throughout these Terms, references made to “Market America” “MA” “Company” “we” “us” and “our” collectively include Market America, Inc., and the Affiliates. The Site is hosted in the United States.

This Privacy Policy covers the following information:

Our mission is to provide the most compelling shopping experience for our customers. We want you to feel safe while visiting the Site. This is why we ask you to read our policies and give your consent to proceed, enabling you to navigate in our websites knowing why we collect your information and how you can interact with our websites. When we process the information you give us, which we outline, some types below, our goal is to be clear about what information we collect and how you can make choices about your data. We listed some actions you may take as follows:

  1. Unsubscribe marketing emails: For example, if you no longer desire to receive marketing emails on your email account, you can always contact us on the link “unsubscribe” link provided in the footer of our emails. Please see instructions below.
  2. Accessing your data: You may want to access your data, or you may like to edit your data in case information is incorrect or incomplete. You may want to transfer your data within sites. The only thing you need to do is to follow up steps provided on link below.
  3. Withdrawing consent: You may want to withdraw your consent; we will follow up on your request and we will collect no additional information and will no longer be able to process your information. Please follow the instructions below.
  4. Deleting your data permanently: You may want us to forget about you. Thus if you want us to delete your information from our database, we will be able to follow your request in a timely manner – unless we have to keep that information for legitimate business or for legal purposes. You acknowledge and agree that once we erase your information from our system, we will not be able to identify you. Therefore, if you attempt to come back to interact with our websites, all your information that we store for you, for your convenience, will no longer be there available. For example, your basic information such as profile, history and preferences will be gone. You may want to consider all of that before you make this decision. Please see instructions below.

We aim to maintain our websites a safe place to interact; therefore, we have several systems in place to protect your information from accidental, malicious misuse or destruction. Because of this, it may take several steps to do what you asked, especially to erase your information. We may not immediately remove information from all areas of our systems. Therefore, it may take several days until we will be able to complete this task.

Please feel free to ask questions, or send us comments about this Privacy Policy.

The information we learn from customers helps us personalise and continually improve the shopping experience at the Site.

More about the Information We Collect

To best serve your needs, we will, from time to time, collect certain information from you.

  1. Personal Information. The information we collect may include, without limitation, your name, address, telephone number, email address, buying habits, personal data (such as your skin type, skincare routine, concerns about skincare, age), corporate information, testimonial, credit card information and date of birth. Personal information will be collected at various times including, without limitation, when you:
    • Register as a Preferred Customer
    • Apply to and/or participate in the Pro-Artist Programme
    • Apply to and/or participate in the Motives® Affiliate Programme
    • Order or reorder products, services and/or gift cards by telephone or on the Site
    • Write an email or letter to Market United Kingdom
    • Enroll in or use for AutoShip
    • Submit a product review or testimonial to Market United Kingdom
    • Complete the skincare analysis
    • Return an item or make an exchange
    • Participate in a marketing survey, promotion or event
    • Contact our customer service or product information departments
    • Navigate the website
    • Register on our website
    • Order products and services from our Partner Stores
  2. Technical information we collect and store automatically.When you visit the Site, we may store some or all of the following: the Internet address from which you accessed the Site, the date and time you visited the Site, whether you are a new or returning visitor, the page from which you exit the Site, what country you are visiting from (your network location), the internet address of the web site from which you linked to the Site, the name of the file or words you searched for, items clicked on a page, and the browser and operating system used.
  3. Cookies.In addition, we store certain information from your browser using cookies. A cookie is a small data file that is stored by your web browser on your computer. The cookies we use include, without limitation, session ID cookies and persistent cookies.

Using Information We Collect

We want to provide you with the best possible internet experience and fulfil your orders exactly as you've requested. Additionally, we want to make your experience as a Market United Kingdom Customer a pleasant one. In order to do this, we collect information that allows us to, without limitation:

  1. Use of Personal Information
    • • Process your order
    • • Match you up with the Shop Consultant that is the best possible fit for you
    • • Provide the products and services you request
    • • Partner with stores where you like to shop
    • • Send you promotional offers
    • • Identify your product and service preferences
    • • Customise our communications to you
    • • Provide information concerning products you have purchased
    • • Improve our product selection and customer service
    • • Share your positive product testimonials with others
    • • Include your name, stories, testimonials and images in Market America and third party publications, literature and/or other media, on Market America operated websites, at on third party websites, on social media and blogs, at Market America events, on Market America CDs and DVDs, in any other Market America communications to our Independent UnFranchise Owners, Partner Stores or others, or as otherwise deemed useful or appropriate by Market United Kingdom.
  2. Use of Technical Information. This information is used to measure the number of visitors to the Site and to various sections of the Site, the percentage of visits that came from particular key word searches, the average time spent on the Site by visitors and the average number of page views by visitors. It may also be used to identify system performance or problem areas. We also use this information to help us develop the Site, analyse patterns of usage, and to make the site more useful. This information is not used for associating search terms or patterns of site navigation with individual users. The Site may periodically delete its web logs. We use third-party analytics services to collect and analyse this data, and on occasion, we may provide this information to third party entities we contract with for the purpose of further analysing website traffic.
  3. Use of Cookies. Cookies allow us to enhance, personalize and track your online experience, so that the information you receive is more relevant to you. This technology will allow you to move faster through our website once the information is in our database since you do not have to re-enter the same information or log in each time you enter the site.

Information We Share with Others and Your Privacy Rights

It is not a practice of Market America to sell, rent, or trade personal information. In order to service our customers and Preferred Customers, we will share your order information, some of your personal information and information about your spending habits with the Market America Independent UnFranchise Owner assigned as your Shop Consultant. Market America's Independent Distributors are obligated to treat the information you supply with confidentiality.

We share certain limited information with the partner stores where you shop. Additionally, we contract with other companies to provide certain services, including without limitation credit card processing, IT consulting, printing, shipping, internet services, e-commerce, public and media relations. We make every effort to provide these companies with only the information they need to perform their services. Generally, such companies are prohibited from sharing this information with anyone other than Market United Kingdom or its Independent UnFranchise Owners.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

How We Use Email

When you provide us your email address, you may receive emails from us or from one of our Independent UnFranchise Owners. Emails may be sent in order to assist us in processing your order, respond to a request, provide customer service or inform you about products, services or promotional materials. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in our emails.

Links to Other Sites

We provide links on our website to other sites. These sites operate independently of Market America and have established their own privacy and security policies. We encourage you to review these policies at any site you visit.

How to contact us to manage your personal data:

  1. How unsubscribe marketing emails: if you no longer desire to receive marketing emails on your email account, click on link “unsubscribe” provided in the footer of our emails.
  2. Accessing your data: To access or edit your data, please contact: [email protected].
  3. Withdrawing consent: You must be logged in to access this feature. If you have an account, please log in.
  4. Deleting your data permanently: You must be logged in to access this feature. If you have an account, please log in.

Updating or Reviewing Your Information

You may review or update your customer or Preferred Customer information (name, address, telephone number, email address, credit card number, etc.) under Your Account.


Market United Kingdom is committed to protecting the privacy of your personal information. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of information we collect, and we limit the information we provide to third parties.

When you make a purchase or submit a document on our website, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Website

Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from persons under the age of 18.

Your Consent

By continuing to use the Site, you consent to the collection and use of your personal information as detailed in this privacy policy.

Privacy Policy, Terms of Use, Notices and Revisions

Your use of the Site, and any disputes arising from it, are subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including limitation on damages and choice of law. We reserve the right to change our Privacy Policy and our Terms of Service at any time. All changes and clarifications will take effect immediately, upon their posting on this Site. If we make changes, we will post them and will indicate on this policy the new effective date. We encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy. This Privacy Policy applies to Lumiè only. Any information you provide to Market America outside of the scope of the Site, including without limitation, through or any other affiliated, owned or operated Web site, at an event, by telephone, mail or email is not covered by this Privacy Policy.

Contact Us

We always welcome your questions and feedback. For privacy-related issues, please contact us at [email protected].